Cancellation and Returns
You can cancel your order within one or two hours of placing it, as long as it has not been dispatched yet. Once the order is shipped, it cannot be cancelled.
To cancel, please contact us as soon as possible through our Contact Us page or customer support.
We accept returns within 7 days of delivery if:
- The product received is damaged or spoiled
- You received the wrong item
- The packaging seal was broken or tampered with on arrival
Due to the nature of our products (food items), we are unable to accept returns once the packaging has been opened, unless the product is defective or incorrect.
How to Request a Return
- Contact our support team with your order number and a photo of the issue
- Our team will review your request within 1 to 2 business days
- Once approved, we will arrange a replacement or refund
Approved refunds are processed within 5 to 7 business days to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or mobile wallet.